DearDoc provides top doctors with a suite of technology and marketing tools to ensure communication between patients and doctors is a more accessible and seamless experience. Currently serving over 3,600+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.

We have been doing this successfully since 2019, and we’re pretty good at it. We are always looking for people who will make us better.

Location: NYC Office - Hybrid (2 days in office)

Salary Range: 50-60k Base, Plus Commission - Depending on Experience

Benefits

• Medical, Dental, Vision, 401(k) Match
• Unlimited PTO
• Commuter Benefits
• Mental Health Benefits
• Wellness Benefits
• HealthAdvocate Services
• Teladoc Services
• CitiBike Membership
• 11 Paid Holidays

Essential Functions & Responsibilities

• Own overall relationship with assigned doctors who have failed billing, which include:
• Establishing a trusted and strategic relationship with each assigned doctor and drive continued value of our products and services
• Resale value on using DearDoc, work through challenges preventing onboarding to ensure retention and product satisfaction
• Develop, prepare, and nurture customers for evangelism
• Prompt attention to details and timelines with the ability to leverage action
• Create and Implement Standard Operating Procedures for :
• Active and inactive failed billing outreach
• Responding to failed billing emails
• Updating CC info and plan of action for product success
• Ability to effectively communicate client information across teams – sales, tech, customer and product support
• Innovate on current processes and proactively seek ways to improve the retention experience
• Develop processes that distinguish our brand by exceeding customer expectations

Skills & Background

• Bachelor's degree preferred, but not required.
• 2-4 years of full-time sales and/or customer support experience
• Demonstrated experience meeting sales metrics
• Experience in developing relationships with customers and serving as a consultant
• Professional attitude and demeanor when interacting with others.
• Excellent oral and written communication skills
• Attentive, considerate, inquisitive and empathetic to others
• Exceptional time management skills

We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and please feel free to reach out with any additional inquiries to daria@getdeardoc.com.

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

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