10 Easy Ideas to Improve Patient Experience
December 8, 2022
It's no secret that marketing is a highly essential tool for any successful business. Consequently, several physicians have begun to realize that healthcare marketing is extremely crucial, since it significantly increases your patient base, thus resulting in a booming practice.
That said, for health system marketing to be effective, it is fundamental for you to strategize and apply healthcare marketing techniques that are suitable for your healthcare practice. Although often overlooked, one healthcare marketing strategy that has proven successful over recent years is patient referrals.
The truth is that developing a well-choreographed patient referral program can do wonders for your practice. From increasing your patient connections to enhancing your healthcare practice, referrals are indeed a valuable marketing tool.
Below is a brief elucidation of everything you need to know about patient referrals and the various patient referral program ideas that can help enhance your practice.
Put simply, a patient referral program is a marketing system that embraces word-of-mouth marketing. This system is extremely effective and pocket-friendly, giving you a chance to increase your patient base without having to spend so much.
That said, how exactly does a patient referral program work? In most cases, physicians adopt a reward system, whereby patients who refer them to their family, friends, and colleagues get rewarded in various ways.
According to numerous experts, consumers tend to trust the opinions of their friends and family members more than they trust advertising. A recent Par8o survey shows that approximately 78% of physicians consider patient referrals extremely fundamental for their healthcare practice.
There are various types of patient referral programs, including:
It is easier for consumers to believe recommendations from their colleagues, friends, and family members than it is for them to believe in advertisements. Therefore, when your patient talks to a friend or family member who may be experiencing a similar issue, they might end up recommending you, thus increasing your patient base.
In essence, patient-to-patient referrals typically depend on the ability of your patients to act as ambassadors for your healthcare practice. This can be encouraged by not only being a competent and trustworthy healthcare provider but by also adopting various rewards and incentives that inspire your patients to refer your services to their friends and colleagues.
Physician referrals are the most common referrals in the medical domain. More often than not, primary care physicians refer their patients to various specialists whenever they feel it is necessary for them. Therefore, medical specialists usually increase their patient base through referrals from other healthcare professionals.
According to a recent report by ReferralMD, one out of every three patients is referred to a specialist every year. Although this shows that doctor-to-patient referrals are highly frequent, more statistics have proven that this type of referral system tends to be quite inefficient. This is because most doctors and primary care providers rarely follow up to ensure that their patients actually book appointments with the referred specialists.
Therefore, for a doctor-to-patient referral process to be successful, you should develop a system that enables you to follow up with your patients and ensure that they visit the recommended specialists.
This is extremely vital since the more patients you refer to other doctors, the higher the chances of them reciprocating and referring patients to you, thus increasing your patient base.
Despite the various alarming statistics on doctor-to-patient referrals, referrals are still one of the most fundamental ways healthcare practitioners increase their patient base. Additionally, various studies show that an effective patient referral program can significantly enhance the growth of your medical practice.
That said, here are some of the reasons why a patient referral program is extremely vital for your healthcare practice:
Some tips that can help you improve your patient referral program include the following:
The first step in developing a patient referral program involves you collaborating with a healthcare marketing expert to design your patient referral program. It is extremely fundamental for you to embrace patience and perseverance during this period since building a patient referral program can take quite some time.
In order for your patient referral program to be effective, you need a base of loyal patients to bring you new referrals.
In order to inspire your current patients to refer your services to their family members and close friends, it is fundamental for you to inspire them by issuing rewards and incentives. It is essential to think about what your patients would value the most when determining the type of rewards you should offer.
In addition to this, the incentives can consist of discounts on future services at your medical facility, entries into a raffle, gift cards to a local restaurant or store, or even Amazon.
It's no secret that technology plays a big role in healthcare marketing today. Therefore, for an effective patient referral program, it is imperative for you to be technologically savvy, since technology enables you to share electronic information or referral forms about your brand with a massive audience, as well as interact and network with other doctors and physicians who are vital for the success of your patient referral program. Make sure you're looking at your referral sources and other data to track your success.
It is fundamental for you to ensure that you develop a communication channel that makes it easy for your referrers to reach out to you and discuss any patient-related issues. This is extremely crucial since it enhances the quality of patient care and support that you offer the referred patient. Look closely at your patient experience and patient journey to ensure they're satisfied enough to refer your service.
Similarly, by making it easy for your referrers to reach you and discuss pertinent issues, your relationship with the referring doctors significantly improves, thus strengthening your patient referral program and increasing your patient base.
It is fundamental for healthcare practitioners to adopt various healthcare marketing strategies, such as a patient referral program. DearDoc is a solution designed to help practices elevate your patient experience and patient satisfaction. With tools like AI Chat, Review Generator, and more, you can offer patients a more professional experience and collect patient feedback easier. Do not hesitate to contact us today to learn more: