A cutting-edge virtual voice assistant designed to streamline patient communication and enhance practice efficiency.
Transform routine interactions into seamless, hands-free experiences, available via phone calls.
Automated FAQ Responses
Instantly address common patient inquiries regarding location, hours, accepted insurance, and services, freeing up staff for more complex tasks.
Appointment Scheduling
Enable patients to effortlessly book appointments directly through voice interaction, collecting necessary information and preferred times.
Basic Patient Information Gathering
Collect essential patient details in a conversational format.
"Most of my DearDoc traffic is at night after my office is closed... Patients want it, and it's a valuable tool in growing the business"
Dr. Jeffrey Hurless
Podiatry specialist
Got questions?
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How does it work?
Voice AI utilizes advanced natural language processing and speech recognition technologies.
When a patient calls the system:
Phone Interaction: The patient's call gets redirected to Voice AI and the interaction is completely hands-free, no need to press any phone key to maintain the conversation.
Analyze the text: Voice AI interprets the intent and context of the patient's request based on the practice information.
Generates a response: The system formulates an appropriate answer or action based on the request. The response is delivered to the patient in a natural-sounding voice.
Manages conversation flow: The AI continues to interact with the patient, asking follow-up questions and guiding them through the desired process
When a patient calls the system:
Phone Interaction: The patient's call gets redirected to Voice AI and the interaction is completely hands-free, no need to press any phone key to maintain the conversation.
Analyze the text: Voice AI interprets the intent and context of the patient's request based on the practice information.
Generates a response: The system formulates an appropriate answer or action based on the request. The response is delivered to the patient in a natural-sounding voice.
Manages conversation flow: The AI continues to interact with the patient, asking follow-up questions and guiding them through the desired process
What are the current limitations of Voice AI?
Accuracy in Noisy Environments: Background noise can sometimes interfere with speech recognition accuracy.Understanding Complex Medical Jargon: While it can handle frequently asked questions, medical terms, and highly specialized jargon may pose challenges. Language and Accent Variations: While continuously improving, variations in accents and languages may require further refinement. This option is only available in EnglishHandling Unexpected or Complex Conversational Turns: Very complex or unexpected conversations may still require a handoff to a human agent.
What are the benefits of using Voice AI?
Increased Efficiency: Automate routine tasks, reducing staff workload and wait times.
Enhanced Patient Experience: Provide convenient, 24/7 access to information and services.
Improved Accessibility: Cater to patients who prefer or require voice interaction.
Reduced Call Volume: Handle common inquiries automatically, freeing up phone lines.
Enhanced Patient Experience: Provide convenient, 24/7 access to information and services.
Improved Accessibility: Cater to patients who prefer or require voice interaction.
Reduced Call Volume: Handle common inquiries automatically, freeing up phone lines.
What can Voice AI NOT do?
Voice AI is not a substitute for human medical advice. It cannot diagnose illnesses, prescribe medications, or provide critical care instructions.
It cannot handle complex emotional or nuanced conversations that require human empathy and judgment.
It is not designed to replace all human interaction, especially in situations requiring personalized care.
It cannot handle complex emotional or nuanced conversations that require human empathy and judgment.
It is not designed to replace all human interaction, especially in situations requiring personalized care.
See why doctors across the country love DearDoc.
Most of my DearDoc traffic is at night after my office is closed.
Patients want it, and it's a valuable tool in growing the business.
I was a bit skeptical, but they have really performed well for us.
So far the results have been well worth the investment!
I've been using DearDoc for 6 months and we love it because we get instant emails now with the Artificial Intelligence, which I think is brilliant.
It's really good so far for the practice.
I've been with DearDoc for a year and a half. I'm a Plastic Surgeon. Having a team behind you that can bring in reviews and bring in people to find you has been very fruitful for me.
I would wholeheartedly recommend them all around.
Before DearDoc, we use to get maybe 1-2 appointments a month [from our website] a DAY!
Now we get 1-7 new appointments
One of the biggest frustrations I had prior to using DearDoc was my patients feeling like I wasn't addressing their needs in a timely fashion.
DearDoc gives the patients that immediate feedback and helps address many of their concerns.
Got on-board with DearDoc approximately 2 years ago. I've been blown away by the responses we've obtained from patients.
